Shipping policy
Return & Refund Policy
At Solvix, we want you to be confident in your purchase. If you are not completely satisfied with your order, you may request a return within 30 days of delivery.
Eligibility
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Items must be unused, in the same condition as received, and in the original packaging.
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Proof of purchase (receipt or order confirmation) is required.
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Certain items may be non-returnable for hygiene or safety reasons (if applicable).
Process
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Contact us at info@solvix.com.gl to start your return.
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If approved, we’ll send you return instructions and a shipping label (when applicable).
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Items sent back without requesting a return first will not be accepted.
Shipping Costs for Returns
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Customers are responsible for return shipping costs unless the item is defective or incorrect.
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In the case of a defective or incorrect product, we will cover return shipping.
Refunds
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Once we receive and inspect your return, we’ll notify you by email.
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If approved, your refund will be issued to your original payment method within 5–10 business days.
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Shipping charges (if any) are non-refundable.
Exchanges
If you need a different size, color, or replacement, please request an exchange at info@solvix.com.gl.
Late or Missing Refunds
If you haven’t received a refund after 10 business days:
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Check your bank account again.
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Contact your credit card company or bank — it may take additional time before your refund is officially posted.
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If you’ve done all of this and still haven’t received your refund, contact us at info@solvix.com.gl