Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility

To be eligible for a return:

  • Your item must be in the same condition you received it — unused, unworn, with tags, and in its original packaging.

  • Items showing signs of use are not eligible.

  • You’ll also need the receipt or proof of purchase.

How to Start a Return

To request a return, contact us at info@solvix.com.gl.

  • Returns must be sent to the following address:
    1532 East Maryland Ln, Laurel, MT 59044

  • If your return is accepted, we’ll provide return instructions.

  • Items sent back without first requesting a return will not be accepted.

Return Shipping Costs & Labels

  • Defective or incorrect items: We will cover the cost of return shipping and provide a prepaid return label.

  • All other returns (non-defective items, change of mind): Customers are responsible for return shipping costs and must purchase their own label.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect, so that we can evaluate and resolve the issue.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)

  • Custom products (such as personalized or special orders)

  • Personal care goods (such as opened beauty products)

  • Hazardous materials, flammable liquids, or gases

  • Sale items or gift cards

Exchanges

The fastest way to ensure you get what you want is to return the item you have (if eligible), and then place a new order once the return is accepted.

European Union 14-Day Cooling-Off Period

If your order is shipped into the EU, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, items must be unused, unworn, in original packaging, and accompanied by proof of purchase.

Refunds

  • Once we receive and inspect your return, we’ll notify you if the refund is approved.

  • Approved refunds are processed back to your original payment method within 10 business days.

  • Please allow additional time for your bank or card provider to process and post the refund.

  • If more than 15 business days have passed since your refund was approved, contact us at info@solvix.com.gl.

Currency

All refunds are issued in U.S. Dollars (USD).

  • If you paid in another currency, your bank or card provider will convert the refund to your local currency.

  • Differences in exchange rates or bank fees are outside of our control.